We want every order to feel worth it. If something goes wrong, here’s how refunds work.
Before work starts
If a carrier hasn’t picked up your order yet, you can cancel it from the app and receive a full refund to your original payment method within 5–10 business days.
While work is in progress
Once a carrier has started, refunds are calculated by the share of the goal that’s been completed. For example, if half of a boost has been delivered, a refund of up to 50% of the order value may be available.
After completion
Fully delivered orders aren’t eligible for a refund, but if the result doesn’t match what was promised — wrong rank, missed milestone, bugged service — reach out and we’ll either re-run the work or refund the difference.
Chargebacks
Please contact us first. We can almost always resolve issues faster than a chargeback, and opening a dispute pauses any ongoing work on your account.
How to request a refund
- Open the order from your My Orders screen.
- Tap Chat with carrier or use the support link below.
- Describe the issue — screenshots help. We usually respond within a few hours.
Contact
Email [email protected]and we’ll take care of it.